Refund and Returns Policy

Refund & Return Policy

Effective Date: May 30, 2025

We want you to love your purchase from Bubu by Momma G. If you’re not completely satisfied, we’re here to help.

1. Returns

You may return items within 14 days of receiving your order for a refund or exchange, provided the item:

  • Is unworn and unused

  • Has all original tags and packaging

  • Is not a custom or made-to-order item

To initiate a return, please contact us at mommag540@outlook.com with your order number and reason for return.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7–10 working days.

3. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Non-Returnable Items

  • Sale or clearance items

  • Custom-made garments

  • Gift cards